On this page
OWA’s Reopening Plans & Guidelines
We are both happy and excited to welcome back our Guests and Team Members to OWA. While our Downtown district reopened in the first phase, we are pleased to now open OWA’s amusement park starting June 5, 2020.
The well-being of our Guests and Team Members remains our top priority. OWA is implementing and enforcing best practices and recommendations set forth by health officials due to COVID-19. For the health and safety of our Guests and Team Members, the following guidelines and protocols will apply to all persons visiting any restaurant, retail or entertainment location at OWA.
This is a summary of the key program components as of July 10, 2020. These protocols are subject to change with the guidelines set forth by health officials and recommended best practices. We have taken enhanced health and safety measures—for you, our other Guests and Team Members. You must follow all posted instructions while visiting OWA.
COVID-19 is an extremely contagious disease that may lead to severe illness and death. An inherent risk of exposure to COVID-19 exists in any public place where people are present. While these protocols are intended to mitigate some COVID-19 risk, there is no way to eliminate the risk entirely. By visiting OWA you voluntarily assume all risks related to exposure to COVID-19. OWA Management reserves the right to eject any Guest if in the management’s opinion, that Guest may pose a risk to the safety of other Guests and/or affect their enjoyment within OWA’s resort property.
We appreciate everyone’s patience and understanding as we navigate these challenges as responsibly. With our new health and safety guidelines in place, we believe a key factor to our success at OWA will be our Guests’ acceptance and adherence to our new protocols.
Things To Know Before You Go
Face Coverings & Protective Equipment
Face coverings ARE REQUIRED for all Guests under the following circumstances: when inside any building or enclosed structure on OWA’s property, when participating on any rides or games within The Park at OWA, or interacting with food & beverage Team Members within the 6 foot barrier. Indoor establishments are defined as restaurants, retail stores, indoor entertainment attractions, and hotel common areas. Face coverings are not required in outdoor or open-air spaces when social distancing can be observed, but are strongly recommended. Children 2 years of age and younger are not required to wear a face covering. Exceptions: For children 2 years of age to 8 years of age, it is at the parent or guardian’s discretion. A face covering shall not be required when wearing such a face covering poses a greater mental or physical health, safety, or security risk, such as when a person has trouble breathing, is unconscious, is incapacitated, or is unable to remove the face covering without assistance.
- For restaurants and bars: Face coverings may be removed when actively eating or drinking.
- For retail shops: Face coverings are required for the duration of your visit inside the store/shop.
- For entertainment venues, theaters and group game centers: Face coverings may be removed when Guests are seated and socially distant. Face coverings are required at ticket counters, concessions, lobbies and common areas.
Guest-facing Team Members are required to wear a face covering at all times while on shift. Team Members working Food & Beverage are required to wear gloves.
Within The Park, face coverings are required when inside any building or enclosed structure on OWA’s property, when participating on any rides or games within The Park at OWA, and interacting with food & beverage Team Members within the 6 foot barrier. You may remove your face covering after exiting the queue line of a ride. Face coverings are not required in outdoor or open-air spaces (so long as you are properly social distancing from other travel parties) but are strongly recommended.
Health & Safety Checks
Please do not visit OWA if you are experiencing any of the health symptoms outlined by the CDC (found by clicking here), or if you suspect you have been exposed to COVID-19 in the last 14 days.
All Team Members are required to undergo daily health checks before reporting to their department.
All Guests are required to undergo a health check in order to enter OWA’s amusement park. Any Guest with a temperature 100.0° F or higher will not be allowed inside The Park for the safety of other Guests and Team Members.
Social Distancing & Capacity Measures
Social distancing signage has been added throughout OWA to assist Guests to responsibly move throughout the resort property. Ground markings have been added to help promote proper physical distancing when queuing is necessary at a location.
Social distancing is required throughout OWA’s resort property in any location where parties of Guests may congregate closer than 6 feet apart.
Social distancing is required for all Team Members, both with guests and other Team Members.
Social distancing will be enforced throughout The Park, including but not limited to ride queue lines, and separating Guests with empty rows and/or empty seats between Guests in ride vehicles. The Park is operating at a significantly reduced capacity; therefor, certain attractions or amenities may be temporarily unavailable in order to maximize the space available to each Guest.
Wacky Waters has reopened with reduced capacity due to social distancing. Team Members are standing by to welcome and assist Guests who wish to enjoy the splash pad. Guests are required to make a reservation at Wacky Waters’ entrance (not at The Park’s Ticketing Window). Guests are then assigned a 50-minute time slot. These slots are available for every hour on the hour from noon until dusk when The Park is open. This attraction follows the existing Health & Safety Guidelines, including social distancing and proper sanitization every hour. These guidelines are subject to change without notice in accordance with health officials’ recommendations.
Social distancing will be enforced in Downtown and within all its entities located on the resort property, including any restaurant, retail or entertainment venue. Social distancing measures include but are not limited to party sizes at tables, and signage in restrooms and common areas.
Cleaning & Sanitization
Additional hand sanitizing stations have been installed throughout OWA’s property. Increased cleaning and disinfecting will occur for all high-touch areas throughout OWA’s entire resort property.
Regular hand washing and sanitization is required for all Team Members.
Additional Protective Measures
- Extensive signage has been added throughout OWA to assist Guests to responsibly move throughout the resort property. Ground markings have been added to help promote proper physical distancing when queuing is necessary at a location.
- Touch-free payments (or cashless) are a preferred method of currency in locations where applicable.
- Partitions are encouraged at locations with checkout counters or face-to-face payment transactions.
- Single-use flatware and utensils is encouraged for all Guest use at dining locations.
- Party sizes are limited at tables to no more than 8 persons and groups must maintain at least 6 feet of separation between parties seated at different tables, booths, chairs, or stools.
- Restaurants are required to stop self-service by guests at drink stations, buffets, or salad bars.
We realize many of these new changes and increased protocols may be a small inconvenience; however, the health and safety of our Guests and Team Members will always be our top priority. Taking a few moments to ensure we are practicing the best protocols is a small price to pay. We thank you in advance for your patience and understanding during this time.