OWA Updates: COVID safety guidelines

Know Before You Go

On this page

The well-being of our Guests and Team Members remains our top priority. OWA is continuing to implement best practices and recommendations set forth by health officials due to COVID-19. For the health and safety of our Guests and Team Members, the following guidelines and protocols will apply to all persons visiting any location at OWA.

This is a summary of the key program components. These protocols are subject to change with the guidelines set forth by health officials and recommended best practices.

COVID-19 is an extremely contagious disease that may lead to severe illness and death. An inherent risk of exposure to COVID-19 exists in any public place where people are present. While these protocols are intended to mitigate some COVID-19 risk, there is no way to eliminate the risk entirely. By visiting OWA you voluntarily assume all risks related to exposure to COVID-19. OWA Management reserves the right to eject any Guest if in the management’s opinion, that Guest may pose a risk to the safety of other Guests and/or affect their enjoyment within OWA’s resort property.

Things To Know Before You Go

Face Coverings & Protective Equipment

Guests

Face coverings are recommended for all Guests in accordance with CDC Guidelines.For more details go to: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/about-face-coverings.html


 Team Members

Guest-facing Team Members are required to wear a face covering at all times while on shift.

Amusement Park

Within The Park, face coverings are required when inside any building or enclosed structure on OWA’s property. Face coverings are not required in outdoor or open-air spaces (so long as you are properly social distancing from other travel parties) but are strongly recommended.

Health & Safety Checks

Guests

Please do not visit OWA if you are experiencing any of the health symptoms outlined by the CDC (found by clicking here), or if you suspect you have been exposed to COVID-19 in the last 14 days.

Team Members

Social distancing is required for all Team Members, both with guests and other Team Members.

Amusement Park

Social distancing is required throughout The Park in any location where parties of Guests may congregate closer than 6 feet apart. The Park is operating at a reduced capacity; therefore, certain attractions or amenities may be temporarily unavailable in order to maximize the space available to each Guest..

Wacky Waters

Wacky Waters is open for Spring/Summer 2021 season. Team Members are standing by to welcome and assist Guests who wish to enjoy the splash pad. Guests are required to make a reservation at Wacky Waters’ entrance (not at The Park’s Ticketing Window). Guests are then assigned a 50-minute time slot. These slots are available for every hour on the hour from noon until dusk when The Park is open.

Downtown

Social distancing will be enforced in Downtown and within all its entities located on the resort property, including any restaurant, retail or entertainment venue.

Cleaning & Sanitization

Guests

Increased cleaning and disinfecting efforts have been put in place for all high-touch areas throughout OWA’s entire resort property.

Team Members

Regular hand washing and sanitization is required for all Team Members.

Additional Protective Measures

  • Touch-free payments (or cashless) are a preferred method of currency for guests in locations where applicable.
  • Partitions are encouraged at locations with checkout counters or face-to-face payment transactions.
  •  
  • Groups should maintain at least 6 feet of separation between parties, or be separated by dividers, when dining at tables, booths, chairs, or stools inside restaurants.

We realize these changes and increased protocols may be a small inconvenience; however, the health and safety of our Guests and Team Members will always be our top priority. We thank you in advance for your patience and understanding.

Operational Updates

The Park at OWA

View The Park’s hours of operation here.

Downtown OWA

Modifications, Cancellations & Refunds

Tickets to The Park at OWA

Our team will happily assist with any ticketing questions, issues or refunds. All regular Day Passes to the amusement park are valid for 1 year (365 days) from the date of purchase and do not have a specific visit-date tied to them. You can use your tickets anytime within that timeframe. If you have additional questions or requests, please send that via the form here: How can we help?

Tickets to Legends in Concert

For questions about your purchased tickets to a Legends in Concert show, please call the OWA Theater Box office at (251) 369-6100 or submit your question here: How can we help?

Tickets to Brandon Styles Variety Show

For questions about your purchased tickets to a Brandon Styles show, please call the Showroom at (251) 237-3330 or submit your question here: How can we help?

Marriott TownePlace Suites

For questions about your reservation, please call the Customer Care team at (251) 581-9222 or submit your question here: How can we help?

Park passholder updates