OWA Updates: Hurricane Sally Recovery | COVID safety guidelines

Update on OWA Operations

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Updated 7.31.2020

Dear Valued Guests,

OWA officially reopened its amusement park, on Friday, June 5, 2020 at 11 am. View our operations calendar or buy tickets to The Park at OWA. The reopening incorporates enhanced health and safety measures that were developed based on guidance from the CDC and health officials.

Heightened health and safety measures are being implemented for guests and team members to ensure the well-being of everyone visiting OWA. The new policies will include health screenings for guests before entering The Park at OWA, installation of additional hand sanitizing stations throughout the resort, enhanced cleaning and sanitization practices, and added signage to encourage social distancing. 

Face coverings ARE REQUIRED for all Guests under the following circumstances: when inside any building or enclosed structure on OWA’s property, when participating on any rides or games within The Park at OWA, or interacting with food & beverage Team Members within the 6 foot barrier. Indoor establishments are defined as restaurants, retail stores, indoor entertainment attractions, and hotel common areas. Face coverings are not required in outdoor or open-air spaces when social distancing can be observed, but are strongly recommended. Children 2 years of age and younger are not required to wear a face covering.

For children 2 years of age to 8 years of age, it is at the parent or guardian’s discretion. A face covering shall not be required when wearing such a face covering poses a greater mental or physical health, safety, or security risk, such as when a person has trouble breathing, is unconscious, is incapacitated, or is unable to remove the face covering without assistance.

  • For the amusement park: Face coverings may be removed after exiting the queue line of a ride. Face coverings are not required in outdoor or open-air spaces (so long as you are properly social distancing from other travel parties) but are strongly recommended. 
  • For restaurants and bars: Face coverings may be removed when actively eating or drinking.
  • For retail shops: Face coverings are required for the duration of your visit inside the store/shop.
  • For entertainment venues, theaters and group game centers: Face coverings may be removed when Guests are seated and socially distant. Face coverings are required at ticket counters, concessions, lobbies and common areas.

View all guidelines

Additional steps are being added to accommodate social distancing, such as limiting the number of guests allowed in the amusement park at one time. Riders will continue to purchase an attractions wristband to enjoy a day filled with unlimited access to amusement park rides. Guests wishing not to partake in any attractions can enter with The Park’s free Non-Rider Pass, which allows guests to enjoy strolling The Park and watching loved ones without having to purchase a full-priced ticket.

In addition to the amusement park opening June 5, 2020, Downtown OWA businesses have remained open since April and continue to welcome guests using recommended health and safety standards. Restaurants now open include Groovy Goat, Crazy Donuts, Paula Deen’s Family Kitchen, Lucy’s Retired Surfers Bar & Restaurant, Trattoria Pizza & Italian, Hershey’s Ice Cream Parlor, C’est Le Vin Wine Bar & Shop, Auntie Anne’s, and Cinnabon.

Retailers currently open include Fairhope Soap Company, Parker & Co. (a women’s boutique), Alvin’s Island, The Spice & Tea Exchange, and Body Tune Plus. Brandon Styles Live is currently welcoming guests to both his Magic and Variety shows six days a week. Clash eSports Center, OWA’s state-of-the-art video gaming venue, and Sweet Tooth at OWA are set to open on Friday, June 5, 2020 in conjunction with the amusement park. The Park will be open seven days a week during the summer season. Plan ahead by checking Park opening and closing hours on OWA’s website.

Operational Updates

The Park at OWA

The amusement park reopened on Friday, June 5, 2020. It is open every day through Aug. 9, 2020, weather depending. Hours are subject to change without notice. Please view all Park open & close times.

Downtown OWA

Brandon Styles Variety & Magic Shows

Brandon Styles Variety and Magic Shows are happening live 6 days a week! Grab your tickets now!

Legends in Concert

Legends in Concert is live 6 nights a week with 8 shows! Grab your tickets now!

Marriott TownePlace Suites by Marriott

OWA’s on-site hotel is open and accepting reservations: Book your vacation now!

Modifications, Cancellations & Refunds

Tickets to The Park at OWA

Our team will happily assist with any ticketing questions, issues or refunds. Quick answers All regular Day Passes to the amusement park are valid for 1 year (365 days) from the date of purchase and do not have a specific visit-date tied to them. You can use your tickets anytime within that timeframe. All promotional tickets from our Spring Break sales have been extended through Aug. 15, 2020. If you have additional questions or requests, please send that via the form here: How can we help?

The Park at OWA Season Passes

We value our Season Passholders; therefore, all Season Passes will be extended for the number of days the Park is closed. Passes with renewal dates within the Park’s temporary closure will receive the same extension as all other passes. Season Passes to the amusement park are valid for 1 year from date of activation (not date of purchase).

Tickets to Legends in Concert

For questions about your purchased tickets to a Legends in Concert show, please call the OWA Theater Box office at (251) 369-6100 or submit your question here: How can we help?

Tickets to Brandon Styles Variety Show

For questions about your purchased tickets to a Brandon Styles show, please call the Showroom at (251) 237-3330 or submit your question here: How can we help?

Marriott TownePlace Suites

For questions about your reservation, please call the Customer Care team at (251) 581-9222 or submit your question here: How can we help?